Privacy Policy

At Ni8.Life Technologies Pvt. Ltd. ("we", "us", "our", or "Ni8.Life"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice companion platform ("Service").

By using Ni8.Life, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Phone Number: Required for account verification and call processing
• Name: Collected during registration for personalization
• Payment Information: Processed securely through Stripe (we do not store card details)
• Email Address: Optional, used for support communications

1.2 Usage Data

• Call Logs: Duration, timestamps, and call quality metrics
• Conversation Transcripts: AI-generated conversation content for service improvement
• Audio Data: Voice recordings processed by our AI systems
• Device Information: Browser type, operating system, IP address
• Usage Patterns: Features used, time spent, preferences

1.3 Technical Data

• Log Files: Server logs, error reports, performance metrics
• Cookies: Session management and user preferences
• Analytics: Anonymous usage statistics and platform performance

2. How We Use Your Information

2.1 Service Provision

• Process and connect your voice calls with AI companions
• Provide personalized AI interactions and responses
• Process payments and manage subscriptions
• Deliver customer support and technical assistance

2.2 Service Improvement

• Analyze conversation patterns to improve AI responses
• Enhance voice synthesis quality and naturalness
• Optimize platform performance and user experience
• Develop new features and companion personalities

2.3 Security and Compliance

• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and regulatory requirements
• Investigate and resolve technical issues
• Maintain service quality and reliability

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted third-party providers who assist in service delivery:

• OpenAI: AI conversation processing and response generation
• ElevenLabs: Voice synthesis and audio processing
• Twilio: Telephony services and call routing
• Stripe: Payment processing and billing
• Cloud Providers: Data storage and infrastructure services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

4.1 Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Data Minimization: We collect only the information necessary for service provision
• Secure Infrastructure: Enterprise-grade servers and cloud security

4.2 Data Retention

• Call Logs: Retained for billing and service improvement (typically 2 years)
• Conversation Data: Anonymized and retained for AI training (indefinitely)
• Account Information: Retained while your account is active
• Payment Data: Retained as required by financial regulations

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information

5.2 Communication Preferences

• Opt out of marketing communications
• Control notification settings
• Manage data sharing preferences

6. Cookies and Tracking

6.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

8. Children's Privacy

Ni8.Life is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to your privacy inquiries within 30 days of receipt.